Member Relations Associate

Position Summary We are seeking a friendly, detail-oriented team member to join our team. In this role, you will provide a variety of member service functions, including greeting and assisting members and guests, directing them to appropriate departments, and handling administrative tasks. You will play a key role in building strong member relationships by presenting and explaining credit union products and services, assisting with account needs, and ensuring a positive, professional experience at every interaction. This is a high member-contact position requiring frequent interaction with members. Key Responsibilities Greet members and visitors, assess their needs, and direct them appropriately. Provide administrative and operational support at all service stations. Explain credit union products and services and assist members in utilizing them. Process account changes and resolve account-related issues. Perform teller functions, including accurate and timely cash handling (paying and receiving). Collaborate effectively with team members to ensure excellent service delivery in professional manner.