Rides & Park Quality Specialist

Birmingham Zoo Inc. (BZI) is a nonprofit, Association of Zoos and Aquariums-accredited Zoo and regional tourist attraction serving the greater Birmingham community and beyond. We advance wildlife conservation through responsible animal care, education, and local and global conservation efforts in support of our mission, Inspiring Passion to Conserve the Natural World. POSITION SUMMARY The Rides & Park Quality Specialist is responsible for supporting ride operations and janitorial services to maintain a safe, clean, and welcoming environment for guests. This role contributes to daily operations by operating attractions, maintaining cleanliness across Zoo grounds, and supporting event setup and breakdown as needed. All employees serve as ambassadors of the Zoo and are expected to act in a professional manner consistent with the Zoo’s mission and its core values of Passion, Excellence, Teamwork, Stewardship, and Inclusion . This expectation applies when interacting with the public or when reasonably perceived as representing the organization. ESSENTIAL FUNCTIONS Operates rides and attractions, including conducting routine checks, monitoring operations, assisting guests, and maintaining required documentation to support safe and consistent use. Performs janitorial services, including cleaning restrooms, maintaining grounds, managing waste, and preparing areas for daily operations and events. Provides guest support and collaborates with team members, including assisting with event setup and breakdown and responding to questions to support a positive guest experience. Adheres to all organizational policies and procedures as outlined in the Employee Handbook and applicable departmental guidelines. This job description reflects the general nature of the work and is not intended to be an exhaustive list of all duties. This position may be assigned additional duties reasonably related to the employee’s primary responsibilities and organizational needs, provided such duties are within the employee’s training, experience, and safety requirements and do not materially change the nature of the position. SUPERVISORY RESPONSIBILITIES For purposes of this job description, “staff” may include employees, volunteers, interns, and other assigned personnel. No direct supervisory responsibility for staff. Demonstrates professionalism, accountability, and adherence to organizational policies, safety procedures, and training requirements, serving as a model for staff. SAFETY ANALYSIS This position involves exposure to hazards common to outdoor and operational Zoo environments, including weather conditions, equipment, and other environmental factors. Specific training and procedures will be provided to maintain safety of people as the highest priority, followed by the safety of the animal collection. Use and understanding of personal protective equipment (PPE) is required based on assigned tasks and work conditions. Demonstrates the ability to safely operate equipment, vehicles, tools, and attractions, including adherence to established procedures and obtaining training or certification as applicable. Demonstrates the ability to follow cleaning and sanitation safety practices, including protocols related to Bloodborne Pathogens, and to work safely in public-facing environments with awareness of guests. Employees are required to follow all Zoo safety policies and procedures as outlined in the Employee Handbook and Emergency Procedure Manual and to promptly report injuries, incidents, or safety concerns through established reporting channels. PHYSICAL DEMANDS The physical demands described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation. Ability to stand, walk, bend, kneel, crouch, climb, and move for extended periods while supporting rides, attractions, and janitorial operations in indoor and outdoor environments. Ability to use hands, fingers, and tools or equipment required for assigned tasks, such as but not limited to cleaning, maintenance, ride operation support, and setup/breakdown activities. Ability to communicate effectively, including exchanging information with team members and guests in active, public-facing environments. Ability to routinely move, lift, or carry items up to 50 pounds or more, such as but not limited to cleaning equipment, supplies, and operational materials. Ability to work in varying environmental conditions, including exposure to weather, humidity, temperature changes, noise, water, and wet or uneven surfaces.