Customer Success

Key Responsibilities: Pre-Sales Support: Address inquiries from prospective students and their families, provide information on accommodation options, and assist with the booking process to facilitate smooth transitions into our properties. Post-Sales Assistance: Manage ongoing customer support for current residents, resolving issues related to leases, payments, and accommodation conditions while ensuring high levels of satisfaction. Escalation Management: Handle and resolve escalated issues and complaints professionally and efficiently, coordinating with relevant teams to provide timely solutions. Customer Query Resolution: Respond to and resolve customer queries related to our services, policies, and procedures, maintaining detailed records and ensuring clarity and accuracy in communications. Operational Support: Collaborate with sales and operations teams to streamline processes, identify recurring issues, and contribute to enhancing the overall customer experience. Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. 3. Empathetic and patient approach to customer interactions. 4. Proficiency in CRM software and Microsoft Office