Implementation Engineer - Fraud Protection

Founded in 2003 and headquartered in Singapore, Group-IB is a leading creator of cybersecurity technologies to investigate, prevent, and fight digital crime. Combating cybercrime is in the company’s DNA, shaping its technological capabilities to defend businesses, citizens, and supporting law enforcement operations.

Group-IB’s Digital Crime Resistance Centers (DCRCs) are located in the Middle East, Europe, Central Asia, and Asia-Pacific to help critically analyze and promptly mitigate regional and country-specific threats. These mission-critical units help Group-IB strengthen its contribution to global cybercrime prevention and continually expand its threat-hunting capabilities.

If fighting the bad guys is in your DNA, join us!

ABOUT THE ROLE:

We are looking for a solution delivery engineer for Fraud Protection who will be at the frontline of fraud prevention, helping organizations protect themselves against financial fraud, account takeovers and malicious bot activity. Every successful deployment strengthens the security posture of banks, fintech companies, e-commerce platforms and enterprises worldwide.

As an implementation engineer , you will be working with industry-leading AI-driven fraud detection, behavioral analytics and real-time threat monitoring systems, staying ahead of cybercriminals and fraudsters.

YOUR MISSION:

• Serve as the primary subject matter expert (SME) for fraud protection solutions throughout the sales cycle.
• Conduct product demonstrations, proof of concepts (POCs), and workshops to showcase fraud detection and prevention capabilities.
• Oversee and coordinate pre-sales activities, ensuring seamless execution and alignment with customer objectives.
• Assess customer needs, fraud risks, and regulatory requirements to recommend optimal fraud prevention strategies.
• Develop comprehensive project documentation to ensure alignment with project requirements.
• Work with customers to design and refine solution implementation architecture, ensuring alignment with their technical and business needs.
• Prepare and present technical proposals, RFP responses, and compliance documentation.
• Gather customer feedback and relay insights to product teams to enhance solution offerings.
• Deliver seminars and training sessions on product capabilities, industry best practices, and implementation strategies.
• Represent the company at marketing events, including exhibitions, podcasts, webinars, and public speaking engagements.
• Assist clients during POCs by defining success criteria, overseeing solution installation, and coordinating technical tasks such as integration, deployment, testing, and configuration.
• Assist clients during solution delivery with the installation and configuration of Group-IB solutions at the customer's site or remotely.
• Providing technical support throughout all project phases, including installation, post-sales integrations, and ongoing support.

WHAT WE ARE LOOKING FOR:

• Bachelor’s degree in computer science, information technology, engineering, or a related field.
• 3–5 years in Consultant positions.
• Experience with web technologies (JavaScript, APIs, SDKs).
• Strong understanding of HTTP, TLS and RESTful services.
• Knowledge of SQL, NoSQL databases, and log analysis tools.
• Strong troubleshooting and debugging skills for resolving issues efficiently.
• Experience in client interactions, requirements gathering, and solution design.
• Have excellent communication and interpersonal skills.
• Be able to collaborate with teams while being self-directed to solve problems.
• Conducting research into the industry, including competitor research.
• Fluency in Spanish and English – French or German is a plus.

Additional requirements:

• Experience working remotely and independently.
• Hands-on experience with anti-fraud or cybersecurity solutions.
• Understanding of fraud attack vectors.
• Previous experience with the banking/fintech industry is highly desirable.
• Ability to analyze system performance, identify bottlenecks, and recommend optimizations.
• Understanding of business processes and banking/fintech industry-specific challenges.
• Ability to quickly learn new tools, frameworks, and best practices.
• Ability to work under pressure and manage multiple client requests.
• Understanding of network protocols & security best practices (nice to have!)
• Knowledge of SQL, NoSQL databases, and log analysis tools (nice to have!)

WHAT SETS YOU APART:

• Your happiness is important to us: We want every single team member to be happy.
• Continuing professional development: At Group-IB, you can choose from various paths to growth: progress as an expert, advance to a management position, try your hand in another department, relocate abroad, or launch a new business area at Group-IB.
• A team with extensive international expertise: Do you have experience but are looking for exciting challenges? By choosing us, you will be choosing complex tasks and continuously improving your skills in a fast-growing international company.
• Globally recognized technologies: Group-IB's offices are located in seven countries, and our products and services are sold in 60 countries. What’s more, Gartner, IDC, and Forrester have ranked our technologies among the best in their class. We work with over 450 international partners and about 500 clients.
• A culture created by each of us: Group-IB’s employees speak many different languages and understand one another. We respect each other's beliefs, share common values, and strive toward the happiness of every employee.
• Economic stability: Group-IB's sustainable growth helps rapidly develop careers that would take years to progress as far as most other companies.

WHY CHOOSE GROUP-IB

Group-IB is a global leader in cybersecurity technologies that investigate, predict, prevent, and fight digital crime. We help organizations reduce risk and protect trust. Trusted by governments, major industries, and law enforcement, we deliver adversary-focused, predictive threat intelligence and cyber fraud fusion solutions that detect, analyse, and mitigate regional and country-specific digital crimes.

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