MON SUPERVISOR HOURLY

As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant. What you will do in this role: Deliver a Perfect Guest Experience • Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate • Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected • Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere • Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience People Development – Q-Crew Engagement • Train and develop Q-Crew by providing coaching and performance improvement measures • Participate in the training process for hourlyQ-Crew • Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results • Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other Financial and Restaurant Profitability • Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc) • Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget • Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc. Restaurant Quality / Operational Excellence • Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO) • Maintain standards for restaurant opening and closing procedures and the uniform policy • Complete and track completion of all activities of the daily checklists • Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications • Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures Food / Restaurant Safety • Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS • Ensure compliance with respect to cash and inventory controls • Ensure compliance with responsible alcohol service What were are looking from you: • Prior experience in a hospitality setting • Strong interpersonal and communication skills for interacting with the restaurant team and Guests • Knowledge of Point of Sale Systems • Ability to work in a fast-paced environment while balancing competing priorities • Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests • Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively • Superior interpersonal skills and ability to work as part of a team • Ability to multi-task and maintain high energy in a fast-paced environment What’s in it for you: • 20% employee discount dining card valid at participating Recipe brands • Pay range: $20-$22 • Flexible scheduling • An energetic and dynamic team • Competitive wages • Fun working environment • Growth and development opportunities within the restaurant • Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands If you believe in good times and awesome BBQ, apply online today!