Project & Technical Support Engineer

Duties may generally be described as providing complete project & technical support for all Radiation Monitoring System (RMS) projects/products. Typical applications involve: On-site and off-site customer technical support; Support in generating technical offers, generating test procedures & test reports; conducting acceptance testing; qualification testing; CGI dedication; training (on site & off site); system configuration and installation supervision. Specific job duties include the following, plus others which may be assigned: • Project and Systems engineering (Daily to Weekly) ◦ Review technical system requirements. ◦ Perform requirements engineering with customer. ◦ Specify system based on customer and other stakeholder requirements. ◦ Provide input and review mechanical and electrical design. ◦ Review mechanical drawings and electrical wiring diagrams as well as associated bill of materials to comply with system requirements. ◦ Create manufacturing and customer documents such as Monitor Configuration Documents, Inspection and test procedures, System User’s Manuals. ◦ Generating failure mode and effect analyses. ◦ Perform post-production testing. ◦ Prepare and perform Factory Acceptance Tests with customers. • Technical support (monthly) ◦ Providing on-site installation supervision/assistance to customers. ◦ Prepare and perform training classes on-site and off-site. ◦ Providing on-line response for customer support as needed. ◦ Perform root cause analysis to be repaired customer devices & provide repair instructions to technicians. ◦ Following up with customers to assure maximum customer satisfaction. ◦ Demonstrating equipment to customers. • Technical support (occasional) ◦ Evaluating the operation/performance of RMS equipment. ◦ Writing/revising Commercial Grade Item Dedication (CGID) procedures; performing CGI dedication. ◦ Reviewing RMS related technical/marketing materials. ◦ Provide feedback concerning products (Mirion and competitors) and customer feedback. • General & administrative duties: ◦ Keeping an uncluttered, clean, and organized work area. ◦ Completing required training and performance goals successfully. ◦ Attending educational seminars, conferences, and workshops, as approved by supervisor. ◦ Acquiring in-depth knowledge of Mirion’s product portfolio. ◦ Other duties as assigned. Specific Requirements: The project & technical support engineer shall meet the following minimum qualifications: • Bachelor degree in nuclear, electrical, mechanical, systems or a related field of instrument engineering. • 3-5 years of relevant work experience. • Strong knowledge of electrical & mechanical systems, with experience reviewing electrical & mechanical drawings and BOMs; experience performing testing and troubleshooting of electromechanical systems & components. • Ability to work with low level radioactive material, in accordance with Mirion’s radiation materials license requirements. Practical working experience in a nuclear facility is desirable. • Strong computer and digital electronics skills. Proficient with MS Word, Excel, PowerPoint, Adobe, etc. • Good English communications skills; ability & willingness to interface with customers in person, over email and through phone support. • Strong interpersonal skills. • Must meet the NRC criteria for escorted access into nuclear power plants in the USA. • Willing to travel to customer sites (~20% travel time).