Production Support Analyst

Toronto, ON

Want to work at a multinational investment bank?

Join mthree as a Production Support Analyst and fast-track your career by working with one of our leading global banking clients in Toronto. You’ll support critical Capital Markets trading systems in a fast-paced commodities and futures environment, working closely with front office users to ensure stability, performance, and continuous improvement of production platforms.

What you’ll do:

This role focuses on supporting large-scale production systems within Capital Markets, ensuring end-to-end stability of trading applications while driving operational excellence.

• Provide specialized application support for Capital Markets trading platforms (approx. 60%)

• Perform end-of-day monitoring, incident management, root cause analysis, and problem resolution

• Support commodities and futures trading activities including trade flow/STP, P&L valuation, and breaks

• Work directly with Front Office business users in a high-pressure trading environment

• Monitor and support market data feeds and core trading applications

• Analyze existing systems and liaise with Business and Development teams to drive system improvements

• Manage user access and entitlements (approx. 20%)

• Coordinate with internal teams and external vendors (approx. 20%)

• Participate in weekend work as required for projects, releases, and disaster recovery testing

• Provide 24x7 on-call support based on assigned shift for end-of-day monitoring

• Deliver to tight timelines in a fast-paced trading environment

What we’re looking for: (must have)

• Experience working in the financial services industry, ideally within Capital Markets / Futures

• Strong knowledge of Commodities and Futures products

• Proven experience supporting large-scale production systems

• Hands-on experience with end-of-day processing, monitoring, incident management, and root cause analysis

• Understanding of trade lifecycle concepts (trade flow/STP, P&L valuation, breaks)

• Experience with tools such as ITRS Geneos , CTRL-M , and Windows environments

• Working knowledge of Python scripting

• Experience supporting MQ, SOLACE, Oracle, and Microsoft SQL Server

• Strong communication skills and ability to work closely with Front Office users

Nice to have:

• Experience with trading platforms such as Openlink or XTP systems

• Understanding of ITIL processes

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