CRM Executive | Beauty Brands

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA, Ameliorate and Christophe Robin, with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

Why be a CRM Executive at THG Beauty?

The CRM Executive will support the Beauty Brands CRM team in the execution of the global CRM strategy: briefing creative, building and scheduling emails and SMS and push app notifications to drive continued growth in sales, whilst delivering a personalised customer experience.

As CRM Executive , you’ll:

• Responsible for the building and scheduling of email templates and the segmentation of the customer database using in house CRM tools.

• Implement A/B testing to ensure emails are optimised to the best performing setups.

• Update templates for automated and triggered email campaigns as and when required.

• Own the email calendar for your brands, ensuring brand & trading requirements are also met.

• Daily analysing and reporting on email campaigns, presenting findings to relevant stakeholders and identifying opportunities for improvement.

• Be a champion for email marketing and CRM in the business.

What skills and experience do I need for this role?

• 1 –2 years' email marketing experience

• Time management and organisation: prioritise, structure work & effectively manage time in order to meet tight deadlines

• Excellent written and verbal communication skills with experience writing copy for digital channels

• Strong analytical skills and comfortable using Excel

• A keen eye for detail

• Ability to work in a fast-paced environment

• Assertive and pro-active with a positive attitude

• Passionate about the beauty industry

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