East Austin Front of House Supervisor

JOB SUMMARY: The Supervisor plays an integral role at the East Austin Hotel. They are responsible for overseeing daily functions and ensuring guests are receiving the standards of service expected by LCHG. They are responsible for overseeing multiple culinary and beverage outlets at East Austin Hotel but, they will focus on the cashier’s counter at Sixth and Waller. The supervisor will be responsible for both opening and closing shifts throughout the week. They will be responsible for counting cash drawers, resolving conflicts, assisting staff when needed and attending to all needs of the guests. DUTIES AND RESPONSIBILITIES: Greet all guests to Sixth and Waller at East Austin Hotel Answer any questions guests may have regarding food and beverage at EAH Have advanced knowledge of all menus Assist guests with directions within the hotel and surrounding areas Proficient with the Aloha POS system – Adjust charges, add items and specials, process cash and credit transactions Issue receipts, refunds, credits and change Count money in cash drawers at the beginning and end of shifts to ensure amounts are correct. Balancing the cash register and generating reports for credit and debit sales. Proficient with table finding software (pucks) Sincerely engage with guests to make them feel welcome and comfortable Communicate professionally and respectfully with all employees Have a thorough understanding of table numbers and positions Have a thorough understanding of EAH garage prices and policies and be able to explain them to guests Assist with training of new employees Complete all necessary opening and closing duties Resolving guest complaints