Arby's Team Member

SUMMARY The Arby’s Team Member is primarily responsible for providing exceptional customer service via taking customer orders and preparing food made to order. Team members must also ensure the dining room, food preparation areas, and areas behind the counter are clean and meet established standards. Overall, team members will work together to create a positive dining experience for every customer. Contingent upon shift, may be responsible for opening and closing duties. DESCRIPTION Title: Arby’s Team Member Work Schedule: Part-Time/Non-exempt. Flexible shifts required (all days of the week and hours, holiday and special events). Work schedule is contingent and determined by business needs. Reports to: Arby’s General Manager MISSION “Our mission is to be a recognized leader in business and a model of excellence in how we treat our valued employees, customers and suppliers.” KEY ROLES and RESPONSIBILITIES Execute Wow! hospitality standards to ensure excellent customer service is carried out. Meet or exceed Speed of Service Standards. Ensure product served meets or exceeds established quality standards. Conduct sales transactions in an efficient and timely manner. Ensuring accuracy of all transactions. Abide by policy for requesting identification for credit card and check transactions; Be efficient in cash handling, and maintain appropriate cash registers, ensuring funds exchanged are correct. Dress in a clean and proper uniform via Dress Code Policy. Replenish and rotate supplies. Maintain Crystal Clean Customer View & work area. Maintain cleanliness of the parking lot, lobby, kitchen counters, and restrooms. Operate in accordance with established performance and operating standards per the OSM and handbook. Follow all safety protocols established for food handling and work environment. Abide by all applicable Tribal, state, and federal laws, as well as all department and enterprise policies and procedures. Performs other duties as assigned, including but not limited to customer assistance, cleaning, stocking, etc.