District Manager, Second Look

The District Manager, Second Look is responsible for leading and optimizing Second Look virtual fulfillment operations with a focus on delivering exceptional client service, improving client retention, driving operational performance, and achieving high-quality outcomes. This role owns the execution of the Second Look operating model and ensures consistent delivery against service, product, productivity, revenue, and client experience goals. Working cross-functionally with Product, Operations, Training, Technology, Field Leadership, and other key stakeholders, the District Manager refines service models, improves workflows, implements scalable processes, and drives data-informed operational enhancements....