Deposit Operations Specialist

About Us Bank of Frankewing has been a trusted local financial resource, proudly serving our community with integrity and dedication. As a family-oriented institution, we prioritize building long-lasting relationships and creating a supportive work environment for our employees. With a legacy of service and commitment, we continue to provide personalized banking solutions that meet the needs of our customers and offer a great place to grow your career. We’re seeking a ROCKSTAR Deposit Operations Specialist , who will play a key role in managing the day-to-day operational processes related to deposits at the bank. Ensuring efficient and accurate document processing, maintenance of customer information, and provide high-quality customer service to both internal and external customers. This role also involves supporting the operations team in achieving departmental goals and assisting with compliance-related tasks. Key Responsibilities: Document Management: Efficiently identify, scan, and index deposit documents into the FCM system, ensuring that each document is accurately linked to the correct customer and account. Email Document Processing: Manage and index documents received via the Deposit Operations email. Forward specific documents (e.g., debit card disputes, cash management forms, operational documents) to the appropriate personnel. Customer Maintenance Review: Regularly review deposit and customer maintenance forms in BNControl to ensure that account updates are completed correctly and all necessary information is provided. New Customer Verification: Review the daily New Customer Report to ensure proper documentation is included for customer due diligence (e.g., identification, address, email, citizenship). Account Documentation Review: Review daily customer maintenance reports to confirm that appropriate documentation is collected and that correct changes are made in HORIZON. Safe Deposit Box Accounts: Manage the review process for new safe deposit box accounts and related maintenance changes. Exception Audits: Maintain accurate audits for any discrepancies or missing documentation, ensuring that all records are up to date and compliant with internal policies. Cross-Department Assistance: Collaborate with other team members in the Deposit Operations department to ensure smooth operations and address any operational challenges. Audit Report Preparation: Assist in preparing monthly and quarterly audit reports for committee meetings, ensuring all information is accurate and up to date. Compliance Training: Stay up to date with required BSA (Bank Secrecy Act) Compliance training to ensure adherence to industry regulations and bank policies. Core Competencies: Customer & Team Interaction: Demonstrate a friendly, courteous, and professional attitude when interacting with customers and colleagues, contributing to a positive work environment. Confidentiality: Handle all customer and employee information with the utmost confidentiality and in compliance with regulatory requirements. Attention to Detail: Maintain a strong focus on accuracy and quality in all aspects of the role, ensuring high standards of work are consistently met. Efficiency & Productivity: Consistently produce work that meets or exceeds performance expectations and adheres to deadlines. System Proficiency: Effectively use systems, tools, and resources to maximize potential and enhance job performance. Technical Literacy: Demonstrate competency in using applications and technologies essential for the role, including online tools, browsers, and digital communication platforms. Adaptability & Feedback Acceptance: Be receptive to feedback and redirection, applying it constructively to improve performance and workflows. Digital Skills: Productivity Tools: Proficient in Microsoft Word, Excel, Outlook, and other digital tools required for the role. Comfortable with dual monitors, chat systems, screen sharing, and digital security precautions. Internet Skills: Skilled in using the internet, online forms, search engines, and digital tools to access, manage, and share information efficiently. Application Learning: Willingness and ability to quickly learn new applications and technologies as they are introduced.