Manager, Engineering - Bulgaria

Manager Engineering Office based, Sofia, Bulgaria Are you ready to elevate your career with a pioneering company that's been a trusted name in the gaming industry for over 37 years? At GLI, we are on a mission to uphold integrity and drive innovation within the casino and gambling industry across the globe. Join our world-class team of professionals and become a key player in our fast-paced, collaborative environment. This is your opportunity to grow, learn, and make an impact in a company that’s shaping the future of gaming technology! Who We Are… With over three decades of unmatched experience, GLI is the global leader in the testing and certification of gaming devices and systems. We’re proud to have established a reputation for stability, innovation, and exceptional customer service to more than 700 jurisdictions worldwide. At GLI, we value our people and their contributions – because they’re the reason we’re at the top of our game. Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits, and a company culture focused on employee development and career enhancement. Our team members can communicate and collaborate with colleagues around the world. As our Engineering Manager, you'll lead with passion, responsibility, and authority. You will take the reins of your assigned group, overseeing a team of skilled professionals to ensure accuracy, quality, and timeliness in every test project. It’s a dynamic, rewarding role where you’ll influence the operational direction, manage a talented team, and provide guidance to key stakeholders within the company. Duties & Responsibilities: • Operates as the primary contact between clients, providing guidance and communicating with manufacturers on results, deficiencies, and corrections required. • Develop new business clients and consults on regulation development. • Develop operations processes and procedures to enhance efficiencies in the Department. • Educates all staff of the Department’s process as it relates to their position. • Manages Delivery Department personnel, which involves direct and indirect responsibilities for interviewing, selection, training, motivating, and performance evaluations. • Sets clear goals by communicating job expectations, appraising work performance and consistently providing honest positive and negative feedback to employees. • Provides employees with resources, training, and support necessary to complete work assignments. • Consistently reviews, approves, and submits administrative work prior to established due dates. • Provides updates on workload and personnel performance to upper management. • Regularly documents employees’ performance using appropriate systems. • Models’ behaviour consistent with company values, setting the same expectations for his/her team. • Handles escalated Department questions or issues. • Conducts file reviews. • Serves as an Evaluator as listed on the Product Certification organizational chart. • Carries out Field Inspection tasks in support of the inspection activities, upon request • Performs other duties as assigned. Experience, Education, Skills, and Credentials: • Bachelor’s degree in computer science or a closely related discipline is required. • Master’s degree in a relevant discipline a plus. • Must have at least five (5) years of experience as a Test Engineer. • Must have at least one (1) year of experience as a Senior Engineer or equivalent role. • Previous supervisory/management experience is strongly preferred. • Must have a valid Driver’s License. Benefits: • Paid Public Holidays • Paid leave entitlements • Annual Discretionary Bonus • Anniversary Reward Bonus • Monthly Meal Allowance Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above. GLI is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status