Lending Collection executive (Off role)

Are you passionate about solving roadblocks & challenges faced by MSMEs in India MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country. We at Khatabook, have built a product that saves time of MSMEs by managing their credit, creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest growing fintech company. Why work with us People are our biggest asset! At Khatabook , every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other. Your role We, at Khatabook , are looking for a Lending collection Executive What would you do at Khatabook Manage accounts for collection of overdue repayments ● Contact customers to ask about their overdue payments ● Send out past due notices for delinquent accounts or for missed settlement payments ● Investigate and resolve complaints related to repayments ● Report address changes / Phone number changes and maintain files on correct and current contact information ● Monitor high risk, high value accounts ● Investigate historical data for each defaulter ● Take actions to encourage timely debt payments ● Process repayments or coordinate with internal teams for the same ● Update account status records and collection efforts ● Report on collection activity and accounts receivable status ● Coordinate with city teams and Legal team for fast Recovery ● Carry out RCA on high default customers and share feedback with internal teams What are we looking for ● Minimum 2-4 years of experience in the area of debt collection ● Good communication skills - Ability to communicate in both Hindi and English effectively ● Ability to work in cross-functional settings About Khatabook We exist to empower India’s 60 Million strong MSMEs. Our users’ motive, methodology, expectation and behavior is significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users. As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business by: Building a complete business management platform. Providing the power of technology to an underserved segment. Helping businesses to grow by providing them with ammunition of insights & digital reports. Offering a financial services platform catering to the specific needs of the MSME space.