System Administrator

Systems Administrator Building Commission - Digital Strategic Programs Grade : Clerk Grade 0708 Location : Parramatta, in office presence required 3 days per week Term : Temporary opportunity until 30 June 2027 with the possibility of extension or ongoing conversion About the Role We are seeking a highly motivated Systems Administrator to provide technical and business administration support across a range of enterprise applications and technology platforms. The role is responsible for maintaining system performance, availability, security, and compliance while delivering high-quality support to business stakeholders. Key Responsibilities Provide technical and business administration support for systems, products, and configurations in accordance with established policies and procedures Monitor, analyse, troubleshoot, and resolve system issues, including performance tuning and proactive problem management Maintain system access, monitoring, recovery, and documentation practices to minimise operational risk and ensure service continuity Develop, maintain, and execute operational procedures to support reliable and consistent service delivery. Analyse operational, incident, and change management data to identify trends, improve performance, and support problem resolution. Build and maintain productive working relationships with stakeholders, customers, vendors, and technical support teams. To be successful in this role, you will demonstrate: Proven experience in Systems Administration and/or relevant industry certifications. Strong Salesforce administration experience, including platform configuration, automation, and business process improvement. Experience eliciting business requirements and translating them into effective system solutions. Knowledge of enterprise support and service management practices. Desirable experience with ServiceNow, Jira, Confluence, GTP, and Amanda platforms. Excellent problem-solving, analytical, communication and stakeholder engagement skills. Key Accountabilities Monitor and maintain technology platforms, cloud services, and business applications to ensure service continuity and compliance. Deliver proactive and reactive support services aligned to operational and strategic objectives. Ensure governance, security, and operational controls are effectively implemented while maintaining service responsiveness. Support continuous improvement initiatives and contribute to a culture of operational excellence in a dynamic environment. How to apply Submit an up-to-date CV (maximum 5 pages) and a brief cover letter (maximum 2 pages) Combine your CV and cover letter into a single document when submitting your application Ensure your application clearly outlines how your skills and experience align with the requirements of the role For any recruitment related queries please contact Talent Advisor, Afrah via [email removed]