Multi-Family/Commercial Inside Sales Coordinator

Summary: The Multi-Family/Commercial Inside Sales Coordinator is responsible for scheduling installation appointments and assisting the Replacement Crews in closing jobs. This position will also assist in maintaining a positive, productive, open line of communication between the customer, the Installation Crews, and all company departments to make sure that the customer’s needs are met. Essential Duties and Responsibilities: Maintain Installation Crews daily schedules, add events and on-call to enterprise software. Set up equipment installations with customers in a professional manner. Ensure that customer data entry is correct in enterprise software. Establish customer rapport to ensure highest levels of satisfaction. Prepare all job-related paperwork provided by sales team, rebates, finance documents, and pull permits, completing job packets for each job going out. Dispatch calls for the Install Crews. Communicate timely with crews and customers to ensure the schedule is maintained. Process job paperwork in a timely and accurate manner upon job completion – notifying appropriate departments of finance, and discounts processed. Send equipment registration request, through email, to the registration specialist/admin team if needed. Responsible for issuing and accounting for POs as needed. Make outbound “Happy Calls” to customers to verify customer satisfaction. Participate in team meetings and events. Assist Sales Group with additional duties as assigned. Able to work a shift schedule to handle evening and after hours scheduling and dispatching. Permit backup.