Senior Director, Client Success

trivinna is seeking a client-focused Senior Director, Client Success to lead the post-sale client experience for our commercial real estate loan management SaaS platform. This leader will own the full client journey from onboarding through long-term partnership—building scalable onboarding frameworks, driving platform adoption, and ensuring clients realize the full value of trivinna. The role also encompasses user acceptance and quality assurance, serving as the voice of the client back into Product and Engineering to ensure the platform consistently meets the high standards our institutional clients expect. The ideal candidate brings a blend of client relationship management, CRE domain fluency, and operational discipline to build a world-class client success function from the ground up.