Senior Director, Professional Delivery

Senior Director, Professional Delivery

Location: New York City or Chicago

Job Type: Full-time, Hybrid 3 days in the NY/ Chicago office (or traveling)

Travel Expectations: up to 50+%

Job Reports To: Vice President, Product

On-Target Earning (OTE) Range (salary + performance bonus): $225,000 to $285,000, with additional upside potential in 2026

About Jaan Health/Phamily

Jaan Health is a leading AI-based care management company serving healthcare providers. For nearly a decade, the company has leveraged its easy-to-use, proprietary technology to enable health systems, medical groups, and ACOs to deliver high-quality, high-ROI proactive care to hundreds of thousands of previously underserved patients.

Phamily, the company's core technology platform, has transformed chronic disease management with clinically tested AI and easy-to-use technology that enables physicians and care teams to offer high-touch, individualized patient care that has been proven to reduce investment in extra labor and the overall cost of care. Phamily helps ensure healthcare providers are compensated fairly for providing high-quality care between office visits, while improving the lives of patients with chronic diseases. Learn more at phamily.com.

Key Responsibilities:

We are seeking a Senior Director of Professional Delivery to define, build, and scale a world-class, AI-enabled service delivery function across large multispecialty physician groups and IDNs, with an emphasis on between-visit care. This leader will operate at the intersection of implementation, operations, product, and professional services , driving measurable outcomes in patient impact, client satisfaction, and multi-million dollar revenue growth .

This is a critical leadership role for a client-facing operator who thrives in a start-up, high-growth environment —where ambiguity, scale, and urgency demand grit, smart hustle, and a growth mindset, and who is energized by building systems that multiply human performance through AI.

In this role you will:

• Operational Leadership & Execution: Own end-to-end service delivery operations across internal teams, partners, and client-managed care teams—ensuring performance, quality, and cost efficiency at scale.
• Commercial Growth Driver: Partner with executive leadership to drive multi-million dollar revenue growth (ARR $50+m), aligning service delivery capabilities with sales strategy, client implementation, expansion, and retention.
• Client & Partner Leadership (Client-Facing): Serve as a senior, client-facing leader—building trust with health systems, practices, and partners to ensure successful program execution and long-term value realization.
• Product & Technology Integration: Work cross-functionally with Product, Engineering, and Data teams to design and optimize workflows, tools, and AI-driven interventions that enhance service delivery performance.
• Team Leadership & Talent Development: Lead and scale high-performing, cross-functional teams (direct and indirect)—including delivery managers, project managers, interoperability analysts, and technical solutions consultants—fostering a culture of accountability, ownership, and continuous development across distributed operations.
• Metrics, KPIs & Continuous Improvement: Define and operationalize KPIs tied to revenue, patient outcomes, and operational efficiency; use data insights to drive continuous improvement and decision-making.
• Playbook Creation & Operational Innovation: Build repeatable, scalable playbooks for service delivery excellence—balancing near-term execution with long-term strategic design in a rapidly evolving environment.

Requirements:

• Expertise: 10+ years of senior leadership experience in consulting, business process outsourcing (BPO), healthcare operations, population health, care delivery, or similar, including leadership roles with ownership of delivery and financial performance (e.g., P&L ownership, utilization, margin). Prior success and experience in a startup, high-growth environment is a requirement.
• Proven Builder & Scaler: Demonstrated hands-on, roll up your sleeves, and success designing and scaling tech-enabled service delivery models that drive measurable business and clinical outcomes.
• Commercial Orientation: Strong commercial driver mindset with a track record of contributing to or owning multi-million dollar revenue growth, client implementation, expansion, and retention.
• Client-Facing Leadership: Extensive experience working directly with healthcare clients, partners, or stakeholders, and influenced at the C-level and Board of Directors.
• Operational Excellence: Drives execution in ambiguous, fast-paced environments by establishing structure, lean program management, clear plans and KPIs, enforcing accountability, maintaining attention to detail, and ensuring organized, end-to-end delivery of complex enterprise projects..
• Grit Leadership: Thrives in high-pressure, ambiguous environments; demonstrates grit, resilience, and “smart hustle” to navigate challenges and deliver results. Experience building, managing, and developing high-performing delivery teams (managing large teams), including performance management and talent development.
• Growth Mindset & Adaptability: Embodies a growth mindset—continuously learning, iterating, and adapting as business needs evolve in a fast-paced, changing environment.
• Data-Driven & Analytical Operator: Strong analytical skills with experience leveraging data, KPIs, and performance metrics to drive operational decisions and improvements.
• Cross-Functional & Technical Fluency: Experience partnering with Product, Engineering, and Data teams; familiarity with clinical workflows, EHR systems, and digital health platforms.

We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA . This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset</strong&gt