HR Operations Specialist

We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

As an HR Operations Specialist , you will serve as the first point of contact for all HR-related queries whilst providing administrative support to the General Manager. You will be part of the wider HR Operations team, delivering support across all Super locations and playing a key role in improving processes, driving automation, and enhancing the employee experience throughout the full employee lifecycle.

What the role involves

HR Operations

• Provide HR operations support and advice across multiple locations, covering the full employee lifecycle including onboarding, payroll, and offboarding.
• Develop and implement HR ways of working to optimise processes, enhance employee experience, and align with business objectives.
• Ensure HR policies and procedures comply with local labour laws and industry best practices.
• Partner with the wider HR team to drive HR initiatives, ensuring alignment with company goals.
• Identify opportunities to automate processes and improve HR service delivery in partnership with the HR Technology team.
• Manage payroll in partnership with the external payroll provider, and maintain HRIS data to enable wider group reporting.

Employee Relations

• Provide guidance to managers and employees on employee relations matters, HR policies, and conflict resolution.
• Advise on HR issues including employee grievances, investigations, restructures, and disciplinary actions in accordance with legal guidelines.

Employee Experience & Support

• Act as the first point of contact for employee HR-related queries, ensuring a smooth onboarding and offboarding experience.
• Continually identify opportunities to improve services through automation, technology, and innovative ways of working.

Administrative Support

• Provide general administrative support to the General Manager, including diary management.
• Support the Office Manager with internal and external office events, and assist with booking and arranging annual conferences.

What we are looking for

• Experience in HR operations within an international organisation, supporting multiple locations.
• Strong knowledge of HR systems (HRIS), payroll platforms, and global employment laws.
• Experience managing and creating policies in line with local legislation.
• Experience in contract creation across various locations.
• Knowledge and experience of payroll administration.
• Strong problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills, with the ability to interact with stakeholders at all levels.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Strong initiative and a proactive, can-do approach to work.

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learnin