Customer Support Executive

Customer Support Executive – Chat Process (SaaS/ EMR) About ekacare Eka Care is India's AI-native ambient health platform, building the connected digital health stack for doctors, hospitals, patients, and developers. Its product suite spans EkaDoc EMR (the modern clinic OS), EkaScribe.AI (AI-driven voice-to-prescription), Eka PHR (a personal health record app), and a Developer Portal offering clinical-grade healthcare APIs — all ABDM and FHIR compliant, and secured on AWS. Eka Care has onboarded 33,000+ clinics and hospitals and 90,000+ doctors, created 20 million+ ABHA health IDs, and manages 140 million+ health records. The company (Orbi Health Pvt Ltd) is NHA-approved and partners with institutions like Apollo Hospitals, Medanta, and the National Health Authority. Role Overview Support healthcare professionals using our EMR platform primarily through live chat. Resolve queries, troubleshoot basic issues, and deliver an excellent customer experience. Key Responsibilities • Handle customer queries via live chat. • Troubleshoot product and basic technical issues. • Guide users on features and workflows. • Escalate complex issues. • Maintain accurate support records. • Meet CSAT and response-time goals. • Coordinate with Product and Engineering. Requirements • Graduate in any discipline. • 2–3 years experience (freshers with excellent communication may apply). • Excellent written English and typing skills. • Basic troubleshooting of browsers, internet, Windows/Mac, and web applications. • Familiarity with CRM/helpdesk tools is a plus. • Quick learner with problem-solving skills. Preferred Experience in SaaS, EMR/EHR, Freshdesk, Zendesk, Zoho Desk, Intercom, or basic SQL is an advantage. Why Join Us • Work on a meaningful healthcare product. • Fast career growth in Customer Success, Product Support, QA, or Operations. • Continuous learning and mentorship. • Collaborative startup culture where ideas matter. • Exposure to modern SaaS tools and technologies. Work Details Full-time | Work from Home| Rotational shifts if required. Please note: This will be third-party payroll (ASSORT).