Customer Service Representative (12 Month Contract)

Join Riverside Natural Foods Ltd., a Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We’re on an ambitious mission to double our business by 2030, and we need talented individuals like you to help us reach new heights. At Riverside, you’ll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain – and yes, it will get rough. But that’s what makes the journey worthwhile.

So, lace up your boots and let’s tackle the climb together.

You can learn more about us at www.riversidenaturalfoods.com .

Purpose:

The Customer Service Coordinator provides administrative and operational support to the Customer Service team by ensuring customer orders are entered accurately, customer inquiries are routed appropriately, and order-related information is maintained within Riverside systems. This role is responsible for executing transactional customer service activities while developing a strong understanding of Riverside's order management, logistics, and customer service processes.

Primary Responsibilities:

• Accurately enter customer orders, changes, cancellations, and returns in SAP and other systems.

• Monitor customer service communications and ensure inquiries are acknowledged and routed to the appropriate team members.

• Verify order information for accuracy and completeness prior to order processing.

• Support customers with routine inquiries related to order status, shipment tracking, delivery confirmations, and product availability.

• Generate and distribute standard customer reports, order confirmations, and shipment documentation.

• Maintain customer records and master data in accordance with company procedures.

• Supports Finance by helping gather documentation to root cause customer compliance fines, deductions, and chargebacks when required. <span