Collections Lead

The Collections Lead plays an important role in the organization by performing a variety of activities directly related to the company’s loan counseling functions. The role is primarily responsible, under moderate supervision, for working with homeowners to determine the best possible method to address early defaults using a variety of collections and workout solutions. He or she contacts borrowers to assess their current financial situation, assess issues, and identify workout options. This role is also responsible for providing functional direction to Collections Agents.