Staff Systems Transformation Manager

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

We are seeking a Staff Systems Transformation Manager to join Crunchyroll’s Business Transformation team. This is a strategic, product-led role focused on defining and executing the roadmap for critical enterprise systems that power Crunchyroll’s content, finance, rights, and operational workflows.

Unlike a program or project management role, this position requires ownership of product vision, strategy, and roadmap execution across multiple systems domains. You will serve as the bridge between business stakeholders and technical teams, aligning system capabilities with high-impact business needs. The ideal candidate brings a strategic and analytical mindset, deep experience in both the functional and technical aspects of enterprise system implementations, and a strong ability to drive alignment and clarity across cross-functional teams.

As Staff Systems Transformation Manager, Business Transformation, you will play a key role in prioritizing features, leading integrations, and shaping process improvements that scale with Crunchyroll’s global growth and evolving operating model. You’ll partner closely with Engineering and business stakeholders—as well as external vendors—to deliver systems that are robust, scalable, and tightly aligned with company goals.

Key Responsibilities

• Product Strategy & Roadmap Ownership Act as the product lead and domain expert across core DSC enterprise systems. Define and drive a strategic multi-phase roadmap, aligning feature development with evolving business goals. Collaborate with leadership to set priorities, identify cross-system opportunities for automation and integration, and ensure solutions are scalable, maintainable, and aligned with operational realities. • System Implementation & Feature Delivery Author Product Requirement Documents (PRDs), user stories, and functional specifications that balance business impact with technical feasibility. Coordinate across engineering, vendor teams, and business owners to deliver system configurations, integrations, and workflows that support both daily operations and long-term transformation. • Business-Technical Liaison & Solution Translator Serve as the primary interface between business stakeholders and technical teams, ensuring alignment and clarity throughout the solution lifecycle. Translate complex business processes into structured system requirements, data models, and scalable architecture. Articulate system capabilities and trade-offs to both engineers and business users to drive informed decision-making. • Operational Process Design & Scaling Assess pain points and inefficiencies across digital supply chain operations. Partner with business and technical teams to redesign workflows and implement system-driven, repeatable solutions that reduce manual effort, improve accuracy, and support future business scale. Lead continuous improvement initiatives grounded in data and cross-functional feedback. • Cross-Functional Alignment & Influence Build strong partnerships across Engineering, Finance, Legal, Programming, Content Ops, Marketing, and Data teams. Proactively manage interdependencies, clarify priorities, and ensure deliverables meet both strategic and operational requirements. Serve as the connective tissue across stakeholder groups, keeping communication open, proactive, and focused on value delivery.

About You

• 12+ years of experience in digital media, system implementation, or product management
• Strategic thinker with a proven ability to align systems initiatives with long-term business goals, prioritize high-impact features, and define phased delivery roadmaps that support scale, compliance, and operational excellence
• Proven track record of successfully delivering critical project outputs, including:

• Executive-level communications, system/product roadmaps, and stakeholder alignment artifacts
• System requirements documentation (BRDs/PRDs) reflecting both user needs and technical constraints
• Workflow diagrams, process maps, and feature configuration guides
• Test plans, UAT scripts, validation frameworks, and deployment checklists
• Training materials, SOPs, and documentation supporting user onboarding and long-term support models

• Hands-on experience leading end-to-end system implementations and enhancements, including:

• CRM platforms (e.g., Salesforce): design of workflows, integrations with downstream systems, and user role governance
• Royalty management systems (e.g., Alliant): setup of royalty rules, recoupment structures, and payout calculation logic
• Rights/contract management tools (e.g., Rightsline): ingestion of legal metadata and alignment with content availability and finance workflows
• Content accounting platforms and ERPs (e.g., NetSuite): asset-level accounting automation, amortization scheduling, and liability recognition

• Strong understanding of legal and financial workflows, including:

• The content acquisition lifecycle from deal ideation to ingestion
• Contract metadata management, codification of media/territory/language rights
• Royalty accruals, recoupment calculations, performance-based triggers, and amortization policy application

• Proven ability to gather, synthesize, and translate complex and often ambiguous business requirements into structured features, user stories, and configuration guidance for internal and external developers
• Exceptional communicator and collaborator, skilled in working across business, legal, engineering, and vendor teams, with a consistent ability to:

• Drive consensus
• Resolve ambiguity
• Align technical deliverables with operational and strategic goals

• Analytical thinker with demonstrated experience producing:

• Root cause analysis and mitigation recommendations
• Operational dashboards, KPIs, and insights that inform roadmap prioritization
• Strategic and tactical optimization proposals

• Demonstrated ability to manage competing priorities, deliverables, and stakeholder inputs independently while maintaining speed and clarity in a fast-paced, evolving environment

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following bene