National Account Manager-Managing Operations

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

DH Pace Company, Inc . aspires to hire a Manager in our Olathe, KS office. This position will have the responsibility of leading, coaching, training, and motivating a team of Account Coordinators/Project Administrators within our National Accounts Facilities Division . As an Account Manager, you will work in conjunction with your direct reports to ensure they are meeting National clients' needs while serving as the primary face and voice to the clients.

Job Responsibilities:

• Provide leadership and general management of Account Coordinators/Project Administrators including quality performance monitoring, improving processes, and development of employees
• Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability
• Work with Operations Management Team to monitor operating budgets and action plans to meet those objectives
• Collaborate with internal departments for assurance National Account Customer needs are fulfilled – ensuring the team is communicating consistently with customers to keep them informed of all work orders
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
• Develop relationships with our National Account Customers, seek feedback and provide updates, ensure their problems are resolved timely, and conduct follow-up tasks as needed
• Other responsibilities as assigned

Job Qualifications:

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