Route Sales Rep/Customer Service Rep

WHY CHOOSE US? • Job stability: Canadian Linen has been employing people for 100 years • Competitive pay rate + commission • Great benefits and employee assistance program • Retirement Savings Plan • Ongoing training and mentoring • Great teammates and collaborative work environment • Career growth opportunities THE ROLE If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service Representative to take charge of delivering exceptional service and managing accounts for our valued clients. What you’ll do: As a Customer Service Representative, you'll embark on a multifaceted journey involving physical work, driving, delivery, and a seamless blend of customer service and sales. Delivery Route Operations and Safety Procedures • Navigate assigned delivery routes, ensuring timely and safe deliveries within an established customer base. • Conduct thorough inspections and maintenance of company delivery vehicle and equipment, promptly reporting any issues. • Load delivery vehicle meticulously, anticipating and addressing product shortfalls before departure. • Employ safe lifting techniques, prioritizing the secure movement of goods. • Drive truck safely to designated customer locations, executing deliveries efficiently. • Product Delivery and Pickup • Deliver and retrieve uniforms, linens, towels, mats, cleaning products, and other rental items. • Confirm accurate delivery quantities for each customer, reviewing inventories and storage areas during each visit. • Collect soiled goods and organize them securely in the vehicle. Customer Service and Sales • Secure electronic signatures for invoices and collect necessary payments. • Foster consistent communication with key customer contacts, building rapport and adding value during each delivery. • Seek feedback from customers to enhance service levels, addressing inquiries and concerns proactively and timely. • Consult with customers on additional product options, involving the manager for complex opportunities. • Collaborate weekly with the manager to devise solutions for current customer needs, identifying opportunities for cross-selling new products. Post-Delivery Procedures, Reporting, and Professional Standards • Unload and organize soiled goods upon return to the branch, ensuring a neat and orderly vehicle. • Report any vehicle accidents, mechanical issues, or malfunctions promptly. • Maintain the vehicle in a tidy manner and reconcile all delivery data accurately during the route settlement process. • Demonstrate and develop competencies aligned with the role. • Uphold company values of integrity, respect, responsibility, and trust steadfastly. We are looking for individuals who have: • A High School Diploma. • A valid driver's license with a clean driving record (Driver’s Abstract required). • Experience in physically demanding roles with heavy lifting. • Proven experience in customer service, sales, and delivery services. • A track record of punctual work attendance. • Customer-focused and detail-oriented attributes. • Excellent communication and interpersonal skills. • Lifting ability of 25 lbs. to load/unload product from truck without assistance and occasionally 50+ lbs. This position requires bending, squatting, climbing, and reaching. Schedule and Travel • Schedule 10 hour days, 4 days a week, Monday–Thursday or Tuesday–Friday. • Start time for the shift is 7:00am • Regions covered are Edmonton and surrounding area. • No overnights