Field Operations Team Engineer

Exponential-e

Founded in 2002, Exponential-e swiftly established itself as a UK Cloud, Connectivity and Communications pioneer. Throughout our history, a focus upon leveraging leading-edge technology to deliver profitable and innovative services to our clients and prospects has resulted in industry and peer recognition for our ground-breaking approach, a truly world-class ICT services company.

We’re a company of innovators who think big and achieve bigger! Our people are crucial to the continuing success of our company. From our CEO to our new Graduates, each of our people demonstrates our PRIDE principles which are at the core of everything we do.

Job Description

As part of the role, you’ll be required to go through National Security Vetting clearances (SC and BPSS). The process of you gaining clearances will be funded by the company.

Overall purpose of the job:

As a member of the Field Ops team you will be a technology specialist focused predominantly in the final stages of the project lifecycle, completing final configuration and testing prior to customer handover as well as post handover maintenance and support tasks.

You will work with other Vysiion teams to successfully complete installation and commissioning of systems for a variety of customers within the OT and CNI market sectors. Technology will often include multiple disciplines including Networking, Access Control, Electrical Systems, Intruder Detection systems, IT Hardware, CCTV, Cyber solutions, Voice systems etc.

When working on a project pre-handover you will work with the design team to understand the scope of the project, the technology, design documentation, as well as testing documentation sets. You will often work within the Vysiion workshop facility to complete post-deployment testing and configuration to enable better understanding of the systems prior to installation. Throughout the installation phase of a project you will work with the Field Installation Team to commission and ensure designs are met and systems are tested and commissioned.

When working post hand-over you will be deployed on both reactive and proactive visits to quickly and efficiently to identify and close the majority of faults.

You will work and train towards providing exceptional customer service, in a timely, cost effective and quality manner adopting safe working practices at all times.

Key responsibilities for this job:

• Commission and test equipment and systems, together with associated interfacing, ensuring accurate and timely completion in accordance with provided documentation.
• Configuration, fault-finding and maintenance of third party equipment.
• Working to preventive and corrective maintenance plans for existing and new equipment with a focus on continuous improvement.
• Insuring compliance with health & safety strategy. Developing and promoting health & safety amongst colleagues.
• Providing accurate reports against maintenance plans and preparing recommendations for future works.
• Perform out of hours on-call cover.
• Advising and development of proactive/reactive maintenance plans.
• Obtain and maintain technical competence in the systems supported by Vysiion.
• Support and advise pre-sales team to respond to RFQs and tenders with accurately pricing.
• Providing technical advice on engineering projects.

Primary product focus areas:

• Projects across Critical National Infrastructure (Energy, Water, CNI and Blue Light clients)
• Security Portfolio: CCTV, Access Control, Perimeter Detection, Intruder Detection
• LAN Portfolio: Private IP networks, Wireless networks
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