Business Analyst (Retention)

We are seeking a hands-on analyst to own retention analytics and the underlying technology stack, including CleverTap, Segment CDP, BigQuery, and MySQL. This role requires an individual who can independently build dashboards, conduct root-cause analysis, take full ownership of outcomes, and contribute directly to internal tooling. Key Responsibilities Dashboarding & Reporting • Develop and maintain retention dashboards covering performance and funnel metrics • Maintain documentation and ensure knowledge transfer of retention metrics across teams Automation & AI-Enablement • Identify manual, repetitive, or messy processes and rebuild them using AI-driven workflows to enable the team to scale • Apply AI tools thoughtfully and with judgment — understanding when and how to use them in context Data Architecture • Design and maintain clean, well-structured data tables and layers that enable smooth, scalable data consumption across platforms • Build data foundations with reuse and cross-platform consistency in mind, not one-off tables for a single request Ownership dashboard • Own data and outcomes end-to-end — success is measured by impact, not by the existence of a table or • Proactively identify what needs to be built or fixed, rather than working strictly off requests Tech Layer • Work across CleverTap, Segment, BigQuery, React, FastAPI, MySQL, Claude Code / Cursor Required Skills & Qualifications • 2+ years of experience in analytics with strong proficiency in SQL, and hands-on experience in BigQuery and MySQL • Hands-on experience with Python • Practical experience using, integrating, and debugging APIs • AI-native — fluent in using AI tools to accelerate analysis and automation, with the judgment to apply them appropriately