Account Manager Hynds Water

POSITION: Account Manager – Hynds Water REPORTING RELATIONSHIPS: Hynds Water National Manager FUNCTIONAL RELATIONSHIPS: Hygrade, Product Managers, Warehouse, Supply Chain, Branch network, Contract Sales teams LOCATION: DATE EFFECTIVE: Feb 2025 Objective Main Objective of the Position This is a key sales role specifically focused on water customers. Through building strong relationships, providing water expertise, superior service, identifying business opportunities, maintain an extensive knowledge of current projects and market conditions, you will improve the region’s water market position and financial growth. Key Areas of Responsibility Sales Activity · Implement a successful call plan that will maximise revenue and effectiveness in the territory. · Ensuring new customers are targeted, sales opportunities are identified early and a strategic coordinated approach implemented that ensures agreed sales targets are achieved. Territory Management · Analyse the territory potential and the value of existing and prospective customers. · Undertake a systematic call cycle that maintains regular contact with customers across the territory that keeps the business abreast of market conditions and competitor activity. Customer Relationships · Build and maintain strong relationships with key customers, influencers and specifiers in the territory. Prospecting and targeting customers for increased growth. · Work with Manager to establish customer plans to ensure effective customer management. Sales Pipeline · Manage the sales pipeline and CRM processes for opportunities in the territory. Identify and targeting lost opportunities for Hynds Pipe Systems Limited. Product Knowledge · Must be an expert in the product knowledge to help provide advice, solutions and resolve customer queries · Ensure to master every feature and benefit of each product. · Seek out product knowledge improvement opportunities Quality · To maintain high standards to ensure quality work is carried out correctly and to the highest standard. · Adequately demonstrate that products meet the requirements of the customer. Continuous Improvement · Explore ways within the team environment to improve current systems and processes. Training · Complete on-going upskilling and training as required. · Assist in training new employees. Other Duties · Duties may be varied from time to time consistent with the employee’s training and skills and such varied duties are to be performed to standards that will be specified as required. Hynds Values A Place Where People Matter · Passion is encouraged and our contribution matters · Heading home safe and well at the end of each day is everyone’s priority · Ongoing development for individuals and company growth · Care for each other Do What’s Right · Work together and play to our strengths as one team · Innovate and think creatively for continual improvement · Stand up for what’s right with the courage to change · Own our actions Connect With Customers · Deliver positive change with industry leading sustainable solutions · Add value through quality, innovation, service and technical expertise · Honest and transparent relationships founded on trust and credibility · Act with integrity for sustainable and profitable success Environmental, Health Safety Key Areas of Responsibility · Taking personal responsibility for the safety and health of themselves and others · Reporting all work-related hazards, near misses, injuries and illnesses within 24 hours · Never interfering with or misusing equipment, machinery or any other items supplied at work · Following workplace safety rules and safe practices, including wearing personal protective equipment (PPE.) · House Keeping - To ensure your workplace, tools, equipment is regularly kept cleaned and maintained in its original condition at the end of your working day. · To ensure Hynds has all Environmental, Health and Safety (EH S) systems implemented and maintained to a level the relevant legislation dictates or higher. · To encourage the culture within the organisation of every person taking responsibility and demonstrating that good environmental, health and safety practices are essential if hurt and harm are to be avoided in the workplace and environment. Key Attributes Experience Technical · Proven Sales Record: History of sales success and an understanding of why the success has been achieved. Results driven. · Technical Competence , in order to understand the range of inputs and to allow understanding of language associated with engineering-based people. Have an advanced knowledge of Hynds products and application and an understanding of how products work together to form solutions. · Ability to Travel; Flexibility to travel as required in support of the territory. travel requiring overnight stays maybe required. (approximately 1-3 days per month) · Full drivers Licence required Results Oriented · Has passion/focus on results and can demonstrate ability to change the result themselves and through their team. · Positive attitude and takes responsibility for results and personal development. A proactive problem solver that is keen to learn with a continuous improvement approach. Decisive and Intuitive · Takes accountability for making things happen. Can make decisions and implement them effectively. Team Player · Flexible, reliable and customer focused. · Communicates effectively with the wider team and operates in a professional, respectful and supportive manner. · Shares openly and willingly and is an active participant. · Operates efficiently, effectively with passion and determination, demonstrates a positive attitude, comments, and delivers on promises. Commercial Acumen · Can demonstrate business acumen and speak in clear business language. · Is business smart and understands the key levers that drive business performance. · Understands the value of our package, products, and solutions and to create long term returns on investments. Accurate With Detail · Ensure customers’ quotes and orders are correct, and performance standards are met. Integrity · Supports the organisation, keeps commitments, always behaves in an honest forthright manner Handle Pressure · Able to co-ordinate multiple tasks and deliver to expectations · Customer needs must be professionally met during very busy times. Health Safety · Practical understanding and experience of health and safety standards Values · Demonstrates an understanding and application of the Hynds values. Manager Signature: Date: Employee Signature: Date: