IT Service Desk II

Who We Are: US Cold owns and operates one of the most complex temperature-controlled logistics networks in North America. Every day, our systems coordinate the storage and movement of food at national scale across a network of state-of-the-art distribution centers, including multiple highly automated warehouse facilities. The Role: The IT Service Desk II Analyst provides advanced technical support for end-user computing, collaboration tools, endpoint technologies, and enterprise applications across the US Cold network. Reporting to the Associate Manager, Service Desk, this role serves as a key escalation point for technical incidents and service requests, ensuring timely resolution and exceptional customer service.