Director of Operations

We are seeking a high-caliber Director of Operations to lead our North American operations division. In this role, you will manage a team of Technical Operations Managers dedicated to supporting public transit agencies utilizing INIT fare collection systems. The ideal candidate possesses a strong technical foundation to understand system complexities, but their primary superpower is exceptional customer service and relationship management. You will ensure our environment remains stable, handle urgent escalations with composure, and lay the operational groundwork for future international expansion.