Center Manager - PACE (53595)

Redwood Coast PACE with Humboldt Senior Resource Center is looking for a full-time Center Manager for our Fortuna center. Redwood Coast PACE — a Program of All-inclusive Care for the Elderly — is a comprehensive health plan for older adults who wish to remain living in their home and community. We provide medical, social, nutritional, rehabilitation, and support services for eligible adults. At Redwood Coast PACE, the goal is to help people stay as healthy and independent as possible. Because their health is monitored on a regular basis, many PACE participants report fewer health crises and better overall health. The schedule for this position is Monday through Friday, 8 am to 5 pm. JOB SUMMARY: Responsible for the day-to-day operations of the Redwood Coast PACE Day Center including management, staffing, budgeting, and compliance responsibilities. Oversees the Interdisciplinary Team (IDT) and services provided and/or coordinated through the program’s Day Center. ESSENTIAL DUTIES & RESPONSIBILITIES: Coordinates all PACE program activities including assessments, care planning and implementation, preparation for IDT conferences, daily morning briefings, family conferences, service delivery requests, and all related follow-ups. Provides day-to-day oversight of contract employees and services serving the IDT. Leads and facilitates the IDT, guiding it to achieve its goals and ensure ongoing operational efficiency, developing therapeutic plans of care for enrollees, and addressing changes in conditions or emergent issues or concerns according to regulatory requirements, PACE standards, policies, and procedures. Monitors IDT approved deadlines, goals, and timelines. Participates as a member of PACE’s leadership team. Participates as a member of the Quality Improvement Committee and other relevant sub-committees as applicable. Contributes to steps of the enrollment process as needed. Maintains and supports coordination between Day Center team members to achieve efficiency and meet regulatory requirements for the enrollment process. Coordinates with the Assistant Director of PACE and Quality Assurance Manager to resolve reports of participant rights violations, grievances, appeals and other issues related to service and quality of care. Maintains accountability for the safety and health of program participants and employees. Promotes safe work practices, investigates unsafe work and/or incident reports, and provides safety training to program employees. Intervenes immediately when condition(s) pose an immediate threat to participants, employees, contractors, visitors, or others. Demonstrates respect for and promotes participant rights, including dignity, self-determination, access to care, confidentiality, and independence. Works collaboratively with the Assistant Director of PACE and Quality Assurance Manager to ensure adequate employee education, training, and competency regarding program policies and procedures. Coordinates oversight of physical and chemical restraints for participants alongside the agency’s Primary Care Providers, Registered Nurses, and Quality Assurance Manager ensuring policies and procedures are followed. Oversees use of the electronic medical record, identifying improvements, corrections, modifications, and/or training needs to achieve accurate, timely, and consistent data. Reports maintenance and repair needs to the facilities department for all non-medical and non- electrical program equipment. Collaborates with facilities department to ensure completion of repairs and maintenance. Facilitates recruiting, interviewing, hiring, orienting, training, supervising, coaching, evaluating, disciplining, and terminating of program employees, students, and volunteers. Collaborates with Assistant Director of PACE and Director of Human Resources as appropriate. Completes IDT discipline-specific competencies for direct reports. Manages and acts as direct supervisor for assigned personnel including Day Center CarePartners, Receptionist/Center Coordinator, Activity Coordinator, Social Workers, Registered Dietitian, Physical Therapist, and Occupational Therapist. Ensures and maintains adequate daily staffing, assigning employee duties and tasks, or designates other team leaders and supervisors to do so as appropriate. Arranges employee training and development as required and/or necessary. Ensures ongoing and program compliant in-service training and documentation for employees, contractors, and volunteers. Reports to the Assistant Director of PACE concerning personnel matters of the Day Center, including situations or occurrences that impact employee relations and morale. Oversees timesheet completion and requests for leave of program employees. Works with Payroll to ensure timesheets are prepared accurately and in a timely manner. Enforces written agency and program policies within the Operations Manual and Employee Handbook. Responsible for maintaining the PACE Emergency Operations Plan and reviewing policy and procedures with program employees at least annually in coordination with the Quality Assurance Manager. Participates in the program’s policy and procedure development. Continually seeks better ways for delivering services and communication with participants. Provides program orientation to new employees and tracks and maintains records of Competencies for all program staff. Monitors and approves purchased services while ensuring operational efficiencies and fiscal responsibility. Incorporates and emphasizes the importance of community outreach and participates in activities that link PACE to the community. Serves as a supervisor to student interns and volunteers working within the professional discipline. Acts in a manner consistent with agency values.