H2B - Server

The Omni Homestead Resort & Spa The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match. Overview: The server will wait on tables promptly, courteously and to serve our guests with a genuine care. Responsibilities: · Knowledge of the dining room. · Must have full familiarity with menus and beverage offerings. · Greet guests when entering the restaurant with a pleasant smile and superior customer service. · Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials. · Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests. · Record transaction in MICROS system at time of order and adhere to cash handling standards. · Check in with guests to ensure satisfaction with each food course and/or beverage. · Present accurate check to guest and process payment. · Maintain cleanliness of work areas throughout the day. · Process station set-up and break-down and complete all other side work duties as assigned. · Ensure tables are set up properly, including polishing and cleaning glasses. · Service to guests according to Omni Moments of Service Standards. · Be pleasant, smile and greet all guests, using surnames when obtained. · Clean, clear and reset service areas. · Protect the hotel from liability with regard to over serving guests. · Perform any other duties as assigned by the restaurant manager. Qualifications: · Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred. · Must have unexpired Food Handlers and TIPS – or obtain upon hire. · Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails. · Previous cash handling experience preferred. · Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers. · Ability to accurately and efficiently input information into MICROS. · Ability to handle stressful situations, while maintaining a calm and welcoming demeanor. · Ability to work cohesively with co-workers both within and outside of your department. · Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment. · Excellent customer service, service recovery and problem-solving skills. · Must be able to work a variety of shifts, including weekends and holidays. · Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. · Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms. · Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email removed].