Associate IT Operations Engineer

The Role

This role is ideal for individuals eager to learn how to troubleshoot, install, and maintain various IT systems related to both end-user hardware and technology infrastructure. You don’t need to be an expert, but we value a strong willingness to learn and grow in a dynamic, hands-on environment. This role will be required to travel up to 40% support various sites. As part of our IT operations team, you will support day-to-day system operations, help resolve technical issues and maintain the health of our IT infrastructure. Over time, you will gain the confidence to take ownership of these systems and continue to grow within the IT organization.

• This is a remote role that requires up to 40% travel.

• Preferred candidates must reside in one of our operating states:

• CA, CT, FL, IL, MA, MD, MN, NJ, NV, NY, OH, PA, RI, VA

Responsibilities:

• End-User Hardware Support:

• Troubleshoot, install, and maintain devices such as PCs, laptops, retail Point of Sale (PoS) technology (registers, printers, iPads/iOS devices), VoIP phones, and other end-user systems.

• Technology Infrastructure Support:

• Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, network equipment (Meraki and Fortinet switches, firewalls, wireless APs), manufacturing IoT devices, ISP circuits, and interconnectivity technologies (copper ethernet and single-mode fiber optics).

• Incident Management:

• Monitor and respond to issues via our helpdesk ticketing system (Fresh Service). • Proactively and reactively address alerts from our SolarWinds system monitoring platform. <li data-leveltext="·" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226&amp