Account Manager

Comprehensive demonstration of a solution on software product i.e Zoho CRM/SAP/ERP. Ability to make people realize the importance and advantages of system automation. Ability to work with AM and other functional leads and monitor their performance in terms of software understanding, project delivery, customer communication and adherence to project plan, organize internal communication and manage motivation levels. Management with AM to make sure customer expectations are set and are regularly advocating customers in terms of their association with ARSCCOM Define the deployment strategy and prepare and execute the project plan ensuring the project solution can successfully transition to full support. Manage the project plan, risks and issues, escalating to senior management when appropriate. Identify and actively monitor delivery of external dependencies. High levels of energy, commitment and communication with all , reviews and management level participation in operations review , streamlining and business plans. Establish effective project governance to ensure stakeholder engagement at all levels, provide regular status reporting to key stakeholders. Build close working relationships with stakeholders and relevant business contacts to ensure i) confidence is built and maintained, ii) all stakeholders are informed and engaged during the project, and iii) the solution delivers maximum benefit. Manage a matrix team to deliver solutions and processes in support of project objectives, leading the project team and motivating all team members with clear direction and communication. Work closely with other groups to ensure adequate resources are deployed to ensure delivery. Ensure appropriate resource allocation and onboarding supplementary resources via Strategic Partners for support of global work packages. Accountable for ensuring the project deliverables are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements Manage the project budget on behalf of the appropriate Program Manager or Sponsor. Ensure project is delivered on time within approved budget. Set up and drive implementation of Agile development framework to accelerate the product delivery adopting a mixture of delivery methodologies where appropriate - but focusing on value to the customers. Standardized review process of all functional resources and interactions to make sure they are successful and progressive in their career. Requirements 8+ years proven experience delivering complex projects or acting as SAP Project Delivery Manager or ERP Delivery Manager or CRM (Zoho CRM's preferred) 5+ years as a team lead Holistic knowledge of business processes and various scenarios , challenges and opportunities Ability to link to existing features of product to customer requirements and communicate them swiftly Carve out and envisage business challenges and requirements to a comprehensive solution Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations Manage and communicate project closure, receivables and effort. Management communication on project overall value Self-starter with a sense of urgency. Spended communication and English language competency Experience with managing project schedules, finances, risks and issues. Close attention to detail and ability to sum up key messages for stakeholders Weekly project updates, their completed tasks and review, plan for next action points FRS definition and analysis Testing solution and presentation Aptitude to quickly grasp technical topics in sufficient detail to communicate with customers effectively and Tech delivery teams. Understanding of project governance & Agile standards and procedures. Ability and willingness to be flexible, adapting to the demands of the customers. Technical knowledge to understand the content of the products delivered Experience of managing matrix teams.