Memory Care & Health Services Coordinator

ABOUT THIS POSITION The Memory Care Coordinator is responsible for oversight of the memory care neighborhood including monitoring, training, and coordinating the programming and care services for the memory care neighborhood. Essential Responsibilities: Protects resident protected health information (PHI) and adheres to Community confidentiality agreement. Holds team members accountable to exemplifying core values and appropriately addresses behavioral issues as needed. Knowledge and understanding of state regulations and Company policies and procedures, ensuring compliance with both, as it relates to responsibilities. Actively and appropriately participates in state surveys and if necessary, assists with the development and implementation of the Plan of Correction. Purchases needed supplies within the Health Services Budget and documents on Budget Spend-Down Sheet. Purchasing within budget utilizing the expense management tools (budget spend-down sheet) Communicates budget status weekly at designated stand-up meetings to include expenses, staffing hours, overtime, and agency projections/use. Maintains strict confidentiality of all known sensitive information to include residents, staff, and community operations. Attends and participates in the Daily Stand-up Meeting · Available by phone 24/7 and makes appropriate arrangements, when not available Leads and/or participates in investigations and documentation as needed. Participates on the marketing team and helps promote the Community through positive relationships with outside agencies and local organizations. Responds to, leads when necessary, and carries out responsibilities during emergencies/disasters per the Community’s Emergency/Disaster Plan. · Participate in monthly all staff meetings and conducts in-services under direction of HSD. · Adheres to and conveys the community’s philosophy of maintaining elements of resident directed care, individualized service and engagement plans and encouraging independence and engagement. · Is an active member of the leadership team and works collaboratively with the team including the Intergenerational Montessori Director (IMD). Recruits, hires, orients, trains, supervises, schedules and manages all MC medication assistants and care partners. Acts as a supervisor to the memory care health services team and ensures policies are procedures are followed. Ensure completion of orientation and skills checklist. Responsible for the performance of Health Services Staff in MC providing ongoing feedback and coaching/counseling when appropriate to include leading or participating in employee terminations as necessary. Schedules & ensure sufficient staffing of care partners & medication assistant according to/in compliance with the staffing budget and the needs of the residents Covers call-ins and tracks attendance of health services staff. Notify the Health Services Director and Executive Director when staffing budget is not sufficient to meet residents’ needs to evaluate need for increase. Fulfils role of medication assistant, care partner or help with resident care as necessary. Regularly visits the Community during all shifts to build relationships and encourage employee engagement, supervision, and address performance concerns. Use staffing agencies only with approval of ED & Ownership Group, on a limited time basis. Receives pre-approval from the Executive Director and reports on Agency use weekly to include use and projections. Reviews and confirms invoices. Collaborating with residents and those involved with their care to develop Individualized Care Plans under the direction of HSD. Takes ownership of the memory care neighborhood helping to ensure the neighborhood runs smoothly, with a positive work environment with high satisfaction and low employee turnover. Helps ensure regulatory compliance including survey readiness and appropriate responses to state inspections. Works in collaboration with the community Director of Health Services and Executive Director to plan and assign work duties and assignments for the health services staff. Monitors the day-to-day work provided by the health services staff; supervising, critiquing, suggesting, and educating the staff on proper work standards. Routinely audits resident charts to ensure accurate service plans and postings are current and paperwork is complete and filed correctly. Coordinates the resident’s move-in (including paperwork with the Director of Health Services) and orients new residents and families to the memory care neighborhood. Facilitates and coordinates the move-out process for all residents who are moving out from the memory care neighborhood. This includes assisting the resident, family, and other healthcare providers to make this transition as easy as possible. Monitors and implements the service plan process, including the alert charting. This includes updating service plans on a routine and timely basis, scheduling and facilitating service plan meetings 6 months after move in or when needed with residents, employees, and families. Routinely monitors the process to develop new and better ideas for the delivery of services and satisfaction of the residents. Listens to residents, family members, the care team and others for continued improvement and innovation. Works towards resident and legally authorized representatives high satisfaction. Monitors the delivery of services during all shifts by scheduling routine monthly visits to the late evening and night shift health services team. · Work directly with contracted pharmacy to ensure contracted services are promptly and appropriately provided. Report contra