TowneBank Mortgage - On-site Service Desk Specialist I

The Service Desk Specialist plays a vital role in delivering exceptional technical support and ensuring seamless technology experience for employees across the organization. This hands-on position is responsible for supporting, maintaining, and optimizing end-user devices, including laptops, desktops, printers, and business applications. This position is also responsible for troubleshooting and resolving hardware and software issues, performing installations and upgrades, and proactively maintaining technology assets to maximize performance and reliability. The Service Desk Specialist serves as a trusted technical resource, helping employees stay productive while contributing to a stable, efficient, and secure IT environment.