Medical Office Assistant (32532)

Eisan is looking for a Medical Office Assistant to join our team onsite! The Medical Office Assistant (MOA) / Clinic Coordinator plays a vital role in managing information flow within our occupational health clinic. As a key member of the care team, this role combines front-line administrative excellence with hands-on clinical coordination to support efficient and seamless patient care delivery. This position requires a highly organized and detail-oriented professional who can manage clinic operations, coordinate patient services, and support Occupational Health Nurses and Physicians in a fast-paced environment. The MOA serves as a central liaison between patients, healthcare providers, and employer clients, ensuring high-quality service and continuity of care. The schedule is Monday to Friday, 8:00am-4:00pm. This is an onsite role. General Administrative Duties Serve as the first point of contact for patients, employees, and clinic visitors, providing professional and courteous service. Manage incoming communications including phone, email, and fax; triage inquiries and prioritize urgent matters appropriately. Schedule patient appointments for assessments, tests, and treatments while maintaining accurate and confidential medical records. Provide clinical and administrative support to Occupational Health Nurses and Physicians. Maintain records management systems, including EMR documentation and chart preparation. Oversee supply ordering for clinic and office operations. Program Administration Perform accurate project and clinic data entry with strong attention to detail. Coordinate on-site clinic logistics including vendor management and staffing support. Support invoicing processes and program administration from initiation to completion. Manage front-end vendor interactions (e.g., workers’ compensation documentation, certificates, correspondence). Assist with back-end audit verification and supporting documentation for invoicing. Specialized Client Services Provide tailored coordination for client programs, ensuring timely routing of medical information. Support drug and alcohol (D&A) testing coordination, tracking, and reporting. Maintain immunization records and related data entry platforms. Manage project-specific documentation and results handling Communication & Coordination Act as liaison between patients, employers, and multidisciplinary healthcare teams. Facilitate communication with Occupational Health Nurses and Physicians to ensure continuity of care. Collaborate with clinic leadership on service coordination and operational improvements. Ensure timely and professional responses to all inquiries. Clinic Operations Utilize Netcare and EMR systems (Med Access) for patient management and documentation. Coordinate family practice activities including booking, referrals, and follow-ups. Support aviation medical services coordination, including scheduling and documentation. Prepare clinic documentation and coordinate in-clinic appointments Route clinical results to appropriate physicians and healthcare providers. Arrange specimen pickup with laboratory partners as required.