Management Trainee - Customer Experience

At Kapture CX, we are looking for a Management Trainee - Customer Experience in our Implementation team. Who are we? Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations. Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific. Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation. Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia. What is this role all about? This is an entry-level role for fresh graduates who want to begin their careers in a client-facing and technology-driven environment. You will work closely with internal teams to understand customer needs and support the delivery of AI-enabled solutions on Kapture’s platform. Sounds interesting? Here’s a more detailed description of what you will do in this role: You will work with product, technology and support teams to understand client requirements and business objectives You will assist in preparing and maintaining documentation such as BRDs, PRDs and user stories You will support project execution activities under guidance, following Agile or Waterfall methodologies You will participate in client meetings, demos and training sessions You will coordinate with internal teams to ensure smooth and timely delivery This is a Bangalore-based role . We work five days a week from the office, as we believe in-person interactions fuel innovation and agility. What does success look like in this role? You support projects effectively, communicate clearly with teams, and build a strong understanding of how AI-driven solutions are delivered to enterprise clients. What would make you a good fit for this role? Here are the basic requirements: You have a graduate degree in Business, Technology or Engineering You have good communication and interpersonal skills You are comfortable working with multiple teams and priorities You are eager to learn and grow in a fast-paced environment What are the most critical skills for this role? You can understand and document business and technical requirements clearly You have basic analytical and logical thinking skills You can coordinate tasks and follow through on action items You communicate clearly with both internal teams and clients You will have an advantage if you: Have exposure to SaaS platforms or tech-enabled products Have basic knowledge of project management concepts Are comfortable creating documentation and presentations Have participated in internships or live projects Why should you be interested? Here’s what you will gain from this role: Hands-on training and mentorship Exposure to live client projects and enterprise systems A strong foundation in AI operations and project delivery