Manager - Member Services

The Manager, Member Services leads and develops a team of Member Services Representatives (MSRs) in a high-volume call center environment, creating a culture rooted in care, accountability, and service excellence. In partnership with the Director, Member Services, this role helps shape and execute department strategies that deliver meaningful member experiences, strengthen daily operations, and support continuous learning and growth. This leader identifies opportunities to elevate individual and team effectiveness, embraces improvement and innovation, and models the UFCU Way through collaborative leadership and an unwavering commitment to doing what is right for our Members and each other The Manager, Member Services reports to the Director, Member Services.