Services Support and Infrastructure Operations Lead Administrator

Who We Need: Carolina Container is seeking a Services Support and Infrastructure Operations Lead Administrator to provide direct technical execution and tactical leadership for our IT and OT (Operational Technology) environments. This role serves as a high-level technical lead, bridging the gap between hands-on infrastructure maintenance and the oversight of helpdesk service delivery. The successful candidate will be responsible for the stability, security, and performance of on-premises and cloud-hosted systems, networks, and VoIP solutions. This individual functions as the primary escalation point for complex technical issues coordinating with third-party partners to ensure business continuity across manufacturing and office environments. This is a field-focused role requiring regular interaction with shop floor systems—such as HMI and PLC interfaces—and site leadership to optimize technology practices and security. What You Will Do Tactical Infrastructure & Operations Directly install, configure, and maintain servers, networks, and other IT/OT infrastructure components following Standard Operating Procedures (SOPs). Provide Tier 1–3 level diagnostic support for hardware, software, and connectivity issues across both office and plant environments. Maintain and optimize cloud and traditional on-premises data center infrastructure, including virtualization platforms and storage. Provide hands-on support for manufacturing environments, ensuring the health and performance of shop floor systems. Catalog and inventory, as needed, IT / OT equipment and maintain CMDB. Services Support & Tactical Oversight Triage EST P1 and P2 calls to ensure response of appropriate parties. Mentor other staff, fostering a collaborative atmosphere and professional growth through technical training. Analyze key performance indicators (KPIs) and service level agreements (SLAs) to identify and act on areas for service improvement. Consult on helpdesk workload distribution and scheduling to maintain operational efficiency. Develop and maintain accurate IT/OT documentation, including network diagrams, system configurations, and SOPs. Collaborate with Enterprise IT/OT teams to ensure infrastructure is deployed according to defined architecture and security posture.