Front Desk Agent - Immediate start

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork. Why Work With Us? Employee Housing: We offer housing to help you settle in. Career Growth: Learn new skills and move up in your job. Great Team: Work with people from all over the world. Many Perks: Discounts, events, benefits to make your life outside of work better. Fun and Adventure: Live and work in a beautiful place with many outdoor activities. Diverse and Inclusive Team: Join a global team that values diversity and inclusion. Join our Front Desk team and help create exceptional guest experiences from arrival to departure. We’re looking for a friendly, professional individuals who enjoy working with people and thrive in fast-paced environments. Every day is different — you’ll welcome guests, manage check-ins and check-outs, answer questions, make reservations, solve problems and share your local knowledge. Most importantly, you’ll help ensure every guest feels genuinely welcome. What you’ll bring • A warm, outgoing personality and genuine passion for guest service. • Excellent communication and interpersonal skills. • Confidence, organisation and attention to detail. • The ability to stay calm and positive in a busy environment. • A team-first attitude and willingness to help wherever needed. • Flexibility to work weekends and holidays. • Previous hotel, front desk or customer service experience is an asset, but attitude matters most. What you’ll do • Welcome and assist guests throughout their stay. • Handle check-ins, check-outs, reservations, payments and guest requests. • Answer calls and provide helpful local recommendations. • Communicate with the wider team to ensure smooth day-to-day operations. • Help maintain a safe, welcoming and memorable guest experience. If you enjoy creating great experiences, working with people and being part of a supportive team, we’d love to hear from you. We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here, here are a few highlights that our employees love: • Affordable and clean employee housing. • Annual anniversary bonus of up to $1000 • Food and beverage discounts at all of our restaurants and cafes • Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships. • Discounts on spa services, movie passes, and rental/retail goods. • Complimentary hotel stays at any of our 15 hotels! • Fun employee events and opportunities to meet people. • Opportunity to invest in our Employee Share Ownership Program. BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter. This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at careers@banfflodgingco.com or [phone removed]. Please note: Only candidates selected for further consideration will be contacted.