Customer Service Representative - Driver Tester

Customer Service Representative-Driver Tester (Wagga Wagga) Salary: Service NSW Grade 5 ($93,490 - $98,252) pro-rata, plus employer's contribution to superannuation and annual leave loading) Location: Wagga Wagga Service Centre (Hub of Tumut and Narrandera Service Centres) Employment Status: Part-Time - Ongoing (20 hours per week) We are currently recruiting for the positions of Customer Service Representative-Driver Testers at our Wagga Wagga Service Centre, however, you may be required as per business needs to travel to spoke sites Tumut Service Centre and Narrandera Service Centre as well as Junee and Tumbarumba Council Agencies to assist. Please note: This recruitment will be used to fill this specific role and create a talent pool for this specific location. Service NSW Are you passionate about delivering exceptional customer experiences while contributing to safer roads across New South Wales? Service NSW is seeking customer-focused professionals who enjoy working with people, making sound decisions, and thriving in a dynamic environment. As a Customer Service Representative – Driver Tester, you'll play a vital role in helping customers achieve an important milestone while ensuring NSW's road safety standards are maintained. Essential Requirements To be considered, you must: Have held an unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners’ licence) A satisfactory driving record. Your traffic record will be verified during the recruitment process. Ability to proficiently drive a manual vehicle. You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test. About the Role This is a unique position that combines customer service, assessment, compliance, and community safety. Working from a Service Centre, you'll conduct practical driver licence tests, guide customers through the testing process, and provide clear, professional feedback. You'll engage with people from diverse backgrounds, support a positive customer experience, and make objective decisions based on established road safety standards. No two days are the same. You'll balance customer interactions, assessment responsibilities, and administrative tasks while working as part of a supportive team committed to excellence. What You'll Be Doing Conduct practical driving assessments for licence applicants Deliver professional, respectful and consistent customer service Clearly explain test outcomes, including strengths and improvement areas Assess driving performance against set standards and legislative requirements Build rapport with customers from a wide range of cultures and backgrounds Manage challenging conversations with empathy and professionalism Complete accurate records and administrative documentation Contribute to continuous improvement and team success Promote road safety and support positive community outcomes What We're Looking For We're interested in people who: Have a strong customer service background Are confident communicating with a diverse range of customers Remain calm and composed in difficult or high-pressure situations Can make fair, objective and defensible decisions Have excellent attention to detail Demonstrate sound judgement and personal accountability Are comfortable using technology and administrative systems Enjoy working both independently and as part of a team Are committed to safety, integrity and public service What we need from you Attach an up-to-date cover letter and resume that shows your experience and skills for the position. Detailed instructions for how to prepare your application can be found Here . Hours of work Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre here. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you may be required to work during these hours. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. We will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business. Why Join Service NSW? At Service NSW, we're committed to creating better experiences for our customers and our people. You'll join an organisation that values leadership, innovation, collaboration and continuous improvement. Closing Date: Friday August 14th @ 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. About Service NSW Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork. Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service, and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.