Customer Success Manager

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

Position Summary:

As a Customer Success Manager within Rest of World Banking , you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. Our goal is to protect and grow the revenue in our existing customer portfolio.

As a CSM, you will serve as the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement.

You will lead our customers to their desired outcomes and demonstrate the significance of the strategic partnership with Bottomline Technologies. Through a consultative approach, you will proactively engage and enable the c ustomer throughout the journey to ensure success and delight. You will work cross functionality to ensure teams are executing to enable c ustomer s uccess.

Working closely with Sales, you will identify opportunities to expand business by positioning and recommending additional products, solutions and services that will maximize business value for the Customer as well as reviewing contracts and looking for opportunities to expand the current value .

You will measure and monitor the adoption and health of our customers throughout the customer journey and y ou will be the primary engagement point with the c ustomer for m onthly reviews, as well as resolving challenges and issues.

You are at the forefront of activities that will continuously drive increased customer delight and are ultimately responsible</span