Patient Care Representative I

Summary: The Patient Care Representative I (PCR I) is an entry-level role responsible for delivering and fitting prescribed Durable Medical Equipment (DME) to orthopedic patients under the direct guidance of the PCR Team Lead. This role focuses on accurate documentation, patient education, customer service excellence, and operational compliance. The PCR I supports patient recovery by ensuring proper equipment setup and reinforcing physician instructions. About the company: Are you ready to make a meaningful impact and help people Get Back in the Game of Life™? At Agility Medical Group, we're on a mission to empower individuals to reclaim their lives through top-of-the-line products and exceptional service. When you become a part of our team, you're not just taking a job – you're joining a community of dedicated professionals who are passionate about making a positive difference. Our Mission: At the heart of everything we do is our unwavering mission to provide premium products and outstanding services to our valued customers. We're committed to creating an environment where both our team members and clients thrive, ensuring a workplace that is not only productive but also enjoyable. What You'll Do: As a member of the Agility Medical Group team, you'll play a crucial role in supporting medical professionals and patients on their journey to recovery. Your dedication will help individuals regain their mobility, comfort, and confidence. Our products are not just items – they're tools that pave the way for people to get back to the activities that bring them joy. Why Join Us: Agility Medical Group is more than a workplace; it's a community of like-minded individuals who share a common purpose. Our team is passionate, hard-working, and driven by the desire to make a real impact. We value integrity, teamwork, and a strong commitment to excellence. When you join our team, you'll be part of a company that engages in Character Core, which fosters leadership traits that benefit both our clients and our team members. We practice the Great Game of Business, ensuring that everyone has a stake in our collective success. Ready to Get Back in the Game? If you're excited about being a part of a growing team that values hard work, passion, and character, look no further. At Agility Medical Group, you'll find a fulfilling and rewarding career that goes beyond the ordinary. Join us, as we help people reclaim their lives and rediscover their passions. Visit our Careers page to learn more about how you can be a driving force in the journey to recovery. Key Responsibilities: Patient Support & Equipment Delivery Review daily schedule and orders from administration team under direction of PCR Lead. Deliver, fit, and set up prescribed DME as ordered by physicians. Educate patients on proper usage, wear schedules, and care of equipment. Provide required documentation and collect patient signatures. Documentation & Compliance Ensure accuracy and completeness of documentation prior to submission. Submit required paperwork promptly to administration team. Follow HIPAA and patient privacy standards at all times. Maintain organized records and legible documentation. Inventory & Equipment Maintenance Pick up, clean, and restock returned equipment. Troubleshoot basic equipment concerns. Follow inventory control procedures. Customer Service Provide professional and courteous service to patients and clinical partners. Support additional DME sales as appropriate and directed. On-Call Participate in assigned 7-day on-call rotation. Benefits: Medical, Dental, and Vision Benefits. Direct Primary Care benefits. Short- and long-term disability options. Voluntary Life benefits. 401(k) with company matching. Paid Holidays and Competitive Time Off. AAA Membership. Access to Telemedicine Clinic. Access to Employer Assistance Programs. Work Location: In-person. Job Type: Full-time. Pay: $16.00 - $18.00 per hour. Hours: Monday through Friday, 8:00 am to 5:00 pm. Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.