HOPE HAVEN SHELTER SUPPORT SPECIALIST - AS NEEDED

Position Data: Grade: 5 Non-exempt Reports to: Hope Haven Shelter Coordinator Basic Function or Position Summary: Support Hope Haven shelter by ensuring the safety of shelter residents and the smooth operation of shelter programs. Pay Rate will be $18.00 per hour. Schedule will be as needed. Security Clearance: Access Level 4 - V,A,C Requirements Position Responsibilities and Specific Duties: Conducts intake of new shelter residents, including the review of shelter rules and regulations, a facility orientation, access to emergency food, and intake of resident storage items. Maintains knowledge of shelter regulations, service procedures and programs outcomes Assist residents with access to resident storage Operate security access control system to allow entrance to shelter residents and guests. Monitor building cameras and answer phone calls Assists residents with communal activities and monitors communal space Maintains knowledge of Emergency Action Plan and shelter safety protocols Enforce rules and regulations of the Hope Haven Shelter Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements. Maintain knowledge and complies with Shelter regulations, policies and procedures. Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals Maintain customer contacts in accordance with assigned contractual and agency expectations Promotes agency mission. Maintains confidentiality and complies with the code of ethics. Maintains consistent professional customer service. Job performance incorporates integrated service delivery model while promoting self-sufficiency. Other duties as designated by supervisor Key Working Relationships: A. Internal: Homelessness Services Manager, Hope Haven Shelter Coordinator, Housing Support Specialist B. External: Department of Social Services case workers, other non-profit direct service workers. Supervisory Scope: A. Number of staff supervised: 0 B. Titles supervised: NA Organizational Responsibilities: Adheres to all policies and procedures Gathers appropriate documentation and tracks outcomes Participates in organizational committee structures as appropriate Participates in organizational and divisional management systems Knowledge, Skills Required: H.S. diploma or equivalent required. Minimum of one year of work experience in human, social or customer services required. Strong interpersonal, communication and customer relations skills Strong computer skills, including word processing, data entry and spreadsheet in a windows environment Ability to develop and maintain & engage in positive relationships with people from various backgrounds Bilingual preferred Physical: Ability to lift up to and including 10-25 pounds of physical effort Special Requirements: Reliable transportation Must be able to provide consistent even-tempered customer service at all times. Pre-employment physical exam and TB testing Ability to obtain and maintain physical exam annually Works compassionately with a diverse population. Experience navigating community programs.