Quality and Client Support Officer

Ensure compliance with ISO 22000, BRC, ADR and other applicable standards Plan and conduct supplier audits to assess compliance with applicable standards, regulations, and contractual requirements Identify non-conformities and develop corrective and preventive action plans, ensuring effective implementation and follow-up Provide consulting and advisory support to clients on improving quality systems, operational processes, and facility setup Support clients in implementing best practices in quality, food safety, and compliance standards (ISO 9001, ISO 22000, BRC, ADR) Deliver training sessions and guidance to client teams on quality, hygiene, and regulatory requirements Monitor progress of corrective actions and ensure timely closure of audit findings Act as the main point of contact for clients on quality, compliance, and service-related matters Manage and resolve client complaints, ensuring effective and timely solutions Ensure service delivery is aligned with SLAs, contractual obligations, and quality standards Support the setup, assessment, and optimisation of client facilities, ensuring compliance with operational and regulatory requirements Ensure alignment of operations with food safety, hygiene standards, and HACCP principles Establish, implement, and maintain the Integrated Management System (IMS) in line with ISO 9001:2015 Maintain and control all quality, compliance, and audit documentation Coordinate internal and external audits and support certification processes Monitor supplier performance and compliance levels and identify risks Track and analyse KPIs related to quality, audit outcomes, and client satisfaction Prepare reports and insights for management review and decision-making Collaborate with internal teams (operations, procurement, logistics) to ensure consistent and compliant service delivery Drive continuous improvement initiatives across client operations and internal processes Promote a strong quality-driven and client-focused culture across engagements Undertake any additional responsibilities as may reasonably be assigned, in line with the scope of the role.