Assistant Cafe Leader

Job Title: Assistant Cafe Leader Reports to: General Manager Classification: Full-time, hourly Wage: $21-23/hour + tips + incentive bonus What's the job? Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards. ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff. Key Responsibilities Execute onboarding and development for the cafe team Support GM with interviewing and onboarding of new hires - Host palette development activities - Disseminate new coffee updates to the team - Validate level-progress Act with owner-eyes in the cafe to solve problems before they occur Surface problems to the manager with a solutions mindset - Efficiently run shifts, assigning positions and tasks to meet the day’s goals and running breaks at the appropriate time - Suggest improvements or ways to refine processes, creating tools when necessary - Review the P&L with the GM and take action for improvement - Troubleshoot and perform preventative maintenance in the cafe Instill accountability in team members - Perform regular QC for both food and beverages - Deliver and pull feedback regularly with your team - Coach Shift Lead and team members in time management, task completion, and intentional operation - Send people home when appropriate Ensure the cafe is properly stocked Support GM in end of period duties - Place orders (paper goods, Vesta, coffee, pastry) effectively Other Job Duties Be kind, engaging, and knowledgeable about our offerings and about coffee generally Be positive and honest Display excellent hospitality to all customers and coworkers Hustle, serve guests with magical speed Display confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to: - Customer service - Coffee brewing and espresso extraction - Drink finishing - Serving food - Dishwashing and general cleaning Handle cash and card transactions, ensuring accurate keeping of your till Hold keys for the shop, open/close the store Demonstrate proficiency in all roles of the shop, front and back of house Replenish inventory or make proper substitutions for pars Proactively pass on CS knowledge to new staff Coach and empower team members to take ownership of each customer’s experience De-escalate high-intensity customer interactions Check your Slack communications at the start and end of every shift and interface as necessary with other teams/locations Act on behalf of the GM when no other leadership is present