Customer Support Agent

The role involves handling customer inquiries (via phone or email) regarding products managed by our client, a major Japanese IT company. Some training will be provided. Therefore, prior IT experience is not required if the candidate has sufficient call center experience. Working Hours: 8-hour shifts between 9:00 AM – 11:00 PM (currently 9:00 AM – 6:00 PM JST) Language Requirements: • Fluent Japanese is mandatory. • Basic English (reading/speaking) is a plus but not required. Experience & Skills: Minimum 2 years of experience in call center operations (industry not specified) Team leadership experience in a call center for at least 1 year is a plus (formal supervisor title not required – team coordination experience is acceptable) Holding the “IT Passport” (IP) certification is preferred Any technical support experience with IT products is a plus Must be comfortable using PCs, with experience in Outlook and Excel