Sales & Customer Insights - Consultant

Role Summary: We are seeking a highly motivated and experienced Consultant to join our Sales and Customer Insights team. As a consultant, you will be responsible for delivering actionable insights to our clients that will help them improve their processes by data-driven decisions. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop and implement effective solutions. Job Description: · Conduct in-depth analysis of sales and customer specific data to identify key trends and patterns to enable the data-driven decision making. Having hands-on experience working with data is a must. · Understand omnichannel sales (Offline and E-commerce) and data-sources to have a peer level conversation with clients on emerging business requirement in omnichannel ecosystem. · Develop and implement strategies to improve sales performance and customer experience. · Work closely with clients to understand their business needs and develop customized solutions. · Provide insights and recommendations to clients based on data analysis and industry trends in the CPG, retail, and other industries. Good understanding of the user journey on E-commerce. · Communicate findings and recommendations to clients in a clear and concise manner. · Manage projects and ensure timely delivery of high-quality work. · Handle budget, effort tracking, and product roadmap building with multiple stakeholders to ensure project delivery on time. · Stay up to date with industry trends and developments in sales, customer experience, marketing analytics, and ecommerce technologies in the CPG, retail, and other customer-oriented industries. · Effectively contribute to the growth of the company being part of internal initiatives, other than client deliverables. Requirements Qualifications: · Strong educational background in Business, Marketing, Analytics, or a related field. · 4-6 years of experience in sales and customer analytics, preferably with a focus on CPG, Retail industries. · Strong analytical and problem-solving skills, with hands-on experience working with data. · Prior experience of managing a product, handling a dashboard, and working with multiple stakeholders and across business and tech teams. · Experience in data analysis/ Business Intelligence/ visualization tools (e.g., Excel, Python, SQL, Power BI, Tableau) · Good functional understanding of the tech stack that powers the analytical dashboards · Excellent communication and presentation skills. · Having a functional understanding of predictive algorithms (Classification, Regression, Association, Clustering etc.) · Experience with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify Analytics etc.) is good to have · Proven ability to manage projects and deliver high-quality work in time. · Strong attention to detail and ability to work independently. · Knowledge of industry trends and developments in sales, customer experience, and ecommerce technologies in the consumer industries. · Experience working with cross-functional teams and delivering high-impact solutions. · Having done projects in Sales Analytics, e-Commerce Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, Sentiment Analytics, Revenue Growth Management, Marketing Insights, Web Analytics, Customer Life Cycle Analytics, or any analytics in consumer space is must to have Personal Attributes · Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation. · Updated with the recent technology changes (ecommerce, digital, analytics and business trends). · Works independently on complex processes and modules that may be used by one or more programs or systems. · Strong planning and organizing skills including the ability to manage several work streams simultaneously. · Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally. · Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels. · Good team player, self-motivated and able to work on own initiatives. · Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. · Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.