Customer Service Representative - Agriculture

SPR Packaging is a leading company in the flexible packaging market. We are growing and expanding our team, looking for dedication, and commitment. Position Description: Responsible for acting as a liaison between our Sales Representatives and our manufacturing plant in Spain. Assists with order processing, order status, complaints, errors, account questions, billing, cancelations, delivery, and other queries. Primary point of contact is with U.S. sales representatives. Primary point of contact in Spain is with plant coordinator. Sales order processing, including coordination of item specifications, production timing, delivery, and shipments. Coordination of resolution of any quality questions or issues Reporting and analysis, provide information as required in support of customer. Coordinate with the internal departments to find solutions and resolve matters. Resolve customer complaints via phone, email, or mail. Assist with placement of orders, credits, returns and pickup. Document detailed customer information and other pertinent information Place or cancel orders and coordinate the import process. Utilize SPR systems to communicate order status and shipping information. Work closely with senior customer service personnel to ensure proper customer service is being delivered. Ensure complete customer satisfaction is provided to the best of your ability. Assist in compiling information and reports at the direction of the VP Executive. Perform purchasing duties as required.